For help, bug reports or feature ideas, email our support email. We usually reply within two working days.
Frequently asked questions
How do I add relatives?
Open a person and tap Add Relative to add a parent, partner, child, sibling or friend — either a new person or someone already in the tree. Step-relatives and siblings are worked out automatically from parents.
How do I share my tree with family?
Use Share to send a .familytree file by AirDrop, Messages, Mail or Save to Files. Choose Read Only or Can Edit. The person receiving it opens the file in FamilyTree to import it. Note that “Read Only” is a courtesy setting — the file itself isn't encrypted, so only send it to people you trust.
How do I back up and restore?
Go to Privacy & Data › Export All Data… (or export a single tree) and save the file somewhere safe, such as iCloud Drive. To restore, open the file with FamilyTree; you'll see a preview and can choose to replace an existing tree or keep both. Your data is also included in normal iCloud or computer backups of your device unless you turn off Include in Device Backups.
The widget says “Open FamilyTree to see birthdays and anniversaries.”
Open the app once so it can prepare the widget's list of upcoming dates. The widget then shows the next seven days. Make sure people have birth dates (or partnership dates) entered.
Is Find by Face identifying people?
No. It suggests people in your tree whose profile photos look similar to the photo you choose, labelled Strong, Possible or Weak. It can't confirm who someone is. Comparison happens on your device and the photo isn't saved.
Does FamilyTree sync with iCloud or other genealogy services?
Not currently. Trees are kept on your device. Import and export use FamilyTree's own backup format (not GEDCOM).
How do I delete everything?
Go to Privacy & Data › Delete All Data… and type DELETE to confirm. This removes all trees, people, photos, reminders and widget data. Deleting the app also removes its data from your device.
Requirements
- iPhone & iPad running iOS 26.5 or later.
- No account or sign-in is needed.
When you contact us
To help us solve the problem quickly, please include:
- Your device model and iOS or iPadOS version (Settings › General › About).
- The app version — shown in the app's Settings.
- What you expected to happen, what happened instead, and the steps that lead to it.
- Screenshots if they help. Please don't send personal information you don't need to share.