For help, bug reports or feature ideas, email our support email. We usually reply within two working days.
Frequently asked questions
How does “Describe Your Trip” work?
Type a sentence or two about your trip — where, when, who's going, how you're travelling and what you'll do. On devices with Apple Intelligence, BeforeYouLeave uses Apple's on-device model to read it; otherwise it uses built-in rules. You can review and change everything before the trip is created.
What can I import as an itinerary?
Paste text, or choose a PDF, image, screenshot, plain-text or HTML file, email, or calendar (.ics) file. Text in images and scanned PDFs is read on your device. The original file isn't stored by the app.
Where does the weather come from?
Forecasts are provided by Open-Meteo.com. For trips more than about 16 days away, the app shows the weather for the same dates last year as a guide. If the destination can't be found, try a simpler place name such as the city.
I'm not getting departure reminders.
Allow notifications for BeforeYouLeave in iOS Settings › Notifications (there's a shortcut in the app's Settings). Reminders are scheduled from the trip's departure date and time — set a departure time for the most accurate “Ready to leave?” and check-in reminders.
Can my family share one list across several phones?
Not yet. Trips are stored on the device where they're created. Use traveller profiles to keep everyone's items in one list and to see who packed what.
How do I reset what the app has learned?
Go to Settings › Personalisation. You can see what's been learned, stop suggesting individual items, bring back hidden suggestions, or turn learning off entirely.
How do I delete my data?
Swipe to delete trips, items, tasks, travellers and templates. Deleting a trip also deletes its lists and cancels its reminders. To remove everything, delete the app from your device.
Requirements
- iPhone & iPad running iOS 26.5 or later.
- No account or sign-in is needed.
When you contact us
To help us solve the problem quickly, please include:
- Your device model and iOS or iPadOS version (Settings › General › About).
- The app version — shown in the app's Settings.
- What you expected to happen, what happened instead, and the steps that lead to it.
- Screenshots if they help. Please don't send personal information you don't need to share.