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PriceKeeper Support

Answers to common questions, and how to reach us.

Email support

For help, bug reports or feature ideas, email our support email. We usually reply within two working days.

Frequently asked questions

Do I need an account or an internet connection?

No. PriceKeeper has no sign-in and works fully offline. It doesn't connect to the internet at all.

How does bill scanning work?

Tap Scan Bill and photograph the bill, or choose photos of it. PriceKeeper reads the text on your device with Apple's Vision framework and suggests the items, prices, pack sizes, shop and date. Nothing is saved until you've checked the items and tapped Save. Printed bills vary a lot, so always compare the suggestions with the bill. You can keep the bill photos with the purchase or delete them later in Settings › Receipt Images & Storage.

How do I add an item from a price tag or barcode?

In Items, tap + and choose Scan Price Tag or Scan Barcode. A price tag fills in the item's name, pack size, price and barcode for you to check, and can record the price as a purchase. A barcode you've scanned before opens that item. Live scanning needs an iPhone or iPad from 2018 or later; on older devices you can choose a photo of a price tag instead.

How are prices compared?

Each item is compared per kilogram, litre or piece, so a 5 kg bag and a 1 kg pack can be compared fairly. Item discounts, and bill discounts spread across the items on the bill, are included, so the unit price is what you actually paid.

How do I move my data to a new iPhone, or keep a copy?

Use Settings › Export Backup to save a single file with everything, including photos if you choose, to Files or iCloud Drive. On the new device, use Restore from Backup. Restoring replaces everything currently in the app. Your data is also included in your normal iCloud or computer backup of the device.

Does PriceKeeper sync between my iPhone and iPad?

Not at the moment. Data is stored only on the device where you enter it. You can move it with a backup file.

I changed the currency and my amounts didn't change.

Changing the currency only changes how amounts are shown. Existing amounts aren't converted.

How do I delete my data?

You can delete any item, purchase or list from its screen, and bill photos from Settings › Receipt Images & Storage. Settings › Erase All Data removes everything. Deleting the app also removes all of its data from the device.

Requirements

  • iPhone & iPad running iOS 18.0 or later.
  • No account or sign-in is needed.

When you contact us

To help us solve the problem quickly, please include:

  • Your device model and iOS or iPadOS version (Settings › General › About).
  • The app version — shown in the app's Settings.
  • What you expected to happen, what happened instead, and the steps that lead to it.
  • Screenshots if they help. Please don't send personal information you don't need to share.